CortiX Contact Center Lite

A small support center: email cases, a hosted contact form, queues with auto-assign, service targets, agent assist that cites facts and reports. Nothing is sent without the agent.

What it does

CortiX Contact Center Lite is a small support center: queues, cases from email and a hosted contact form, email replies, service targets, agent assist and reports.

Channels: email to your workspace's support address opens a case and replies thread into it. A contact form at /support/<key> uses no JavaScript and has a spam trap. Cases can also be opened by hand.

Work: queues with members and auto-assign to the least-loaded member; statuses new, open, pending, solved and closed; replies, internal notes and macros.

Targets: first response and resolution targets. A breach is shown and emailed once.

Assist: Suggest a reply with cited facts and Summarize (summary, sentiment, suggested priority). Nothing is sent without the agent.

Ratings: a solved case emails a one-click good or bad rating.

Reports: volumes by status, channel and queue, median response and resolution times, breaches, agent load and rating score, with CSV export.

Not included: telephony, live chat, SMS, WhatsApp and business-hours calendars.

Priced per agent per month.

Highlights

Email cases that thread replies, plus a hosted contact form with no JavaScript and a spam trap.
Queues with auto-assign to the least-loaded member and first response and resolution targets.
Agent assist suggests replies with cited facts and summaries; nothing is sent without the agent.