Cortix Account Terms and Privacy Notice
These terms apply when you create or use an account on the CortiX AI WEB site operated by Cortix Inc., Valley Stream, NY, United States ("Cortix", "we", "us"). By creating an account you agree to them. If you apply for a job, the Candidate Privacy Notice and the candidate documents you sign also apply to your application.
1. Your account
- You must give a real email address you control and keep your password private. You are responsible for activity on your account.
- You must be at least 16 years old to create an account. Where local law sets a higher age, that age applies.
- Staff accounts must use an authenticator code. You can turn on authenticator codes for any account in Account settings.
- Tell us at info@cortixinc.ai if you think someone else has used your account.
2. Acceptable use
You agree not to use Cortix to break the law, infringe the rights of others, attack or probe our systems, get around usage limits or security controls, send spam, upload malware or create content that exploits or harms children. We may suspend or close an account that breaks these rules. Where it is fair to do so, we will tell you why.
3. AI output
CortiX produces answers, code, images and other output with AI models. Output can be wrong, incomplete or unsuitable for your purpose. Check it before you rely on it, especially for legal, medical, financial, engineering or safety decisions. You are responsible for how you use the output.
4. CortiX AI access and your licensed copy
- Access to the CortiX AI workspace is given to accounts that Cortix approves or that a plan includes. Cortix may end access at any time. Paid access follows section 5.
- The CortiX AI software, its code, skill packs, documents and designs belong to Cortix Inc. and its licensors. Your account gets a personal, non-transferable, revocable license to use it in a browser while you are signed in.
- You may not copy, save, download, scrape, reverse engineer, decompile, extract, share or redistribute the software or any part of it. You may not help anyone else do so either. These limits apply except where the law allows an act despite them.
- Each copy of the app that loads for your account carries a mark that identifies your account. Removing or changing the marks is not allowed. We may use the marks to find out which account a copy came from and to enforce these terms.
5. Plans and payment
- Your account shows your plan, what it includes and whether it gives access to CortiX AI. Paid plans, when offered, show their price, billing period and features before you pay.
- Payments are processed by Stripe. Cortix does not see or store your full card number.
- Paid plans renew automatically until you cancel. You can cancel at any time from Manage billing in Account settings; the plan stays active until the end of the paid period. Refunds follow the law where you live and any refund terms shown at checkout.
- We may change prices for future billing periods after giving you notice by email.
6. Information we collect
- Account details: email address, name, account type, role, the hash of your password (never the password itself), whether your email is confirmed and authenticator settings.
- Sign-in records: when you sign in, the browser you use and a shortened network address (the first three parts of an IPv4 address or the first three groups of an IPv6 address).
- Plan and billing records: your plan, subscription status and the customer and subscription references that Stripe gives us.
- Messages and applications you send us through the site.
- App loads: each time the CortiX AI app loads for your account we record the time, the shortened network address, the browser family and the random mark written into that copy, so that we can protect the software and trace copies.
- Traffic records: for security and to run the service we record each request to our server (time, page, result, response time, shortened network address and browser family) and count page views. Page views use a visitor code that changes every day and cannot be used to follow you from day to day. We do not use advertising or tracking cookies.
7. Cookies
We use one essential cookie that keeps you signed in. It is removed when you sign out or when the sign-in expires. The site does not need any other cookie from us.
8. How we use it and who sees it
We use this information to run your account, secure the service, provide the plan you chose, protect the CortiX AI software, answer your messages, understand how the site is used in aggregate and meet legal obligations. Cortix staff see it only when their role needs it. Staff access is logged. Service providers that act for us see only what they need: our hosting provider, our email provider and Stripe for payments. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
9. How long we keep it
Account details are kept while your account exists. Request and page view records are kept for 90 days unless a security investigation needs them longer. Records of app loads are kept for 12 months. Billing records are kept for as long as tax and accounting law requires. Job applications follow the Candidate Privacy Notice.
10. Your choices and rights
You can update your name, change your password, turn authenticator codes on, sign out other devices, download a copy of your data and delete your account in Account settings. Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your information, to object to or restrict certain processing and to complain to a data protection authority. Write to info@cortixinc.ai for any request; we will verify your identity first.
11. Security
Passwords are stored as Argon2id hashes, connections use HTTPS and secrets such as authenticator keys are encrypted at rest. No system is completely secure, so we cannot guarantee absolute security. We will tell you about a breach that affects your information where the law requires.
12. Changes and ending your account
We may change the service and these terms. If a change materially affects you, we will tell you by email or in the site before it takes effect. You can stop using Cortix and delete your account at any time. We may close accounts that break these terms or that stay unused for a long period after notice.
13. Liability and law
Cortix is provided as is, to the extent the law allows. To the extent the law allows, Cortix is not liable for indirect or consequential losses. Its total liability for any claim about the service is limited to the amount you paid Cortix in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be limited. These terms are governed by the laws of the State of New York, United States, except where the law of your country requires otherwise.
14. Contact
Cortix Inc., Valley Stream, NY, United States. Support: info@cortixinc.ai. Enterprise software solutions: info@cortixaistudio.com. Phone: 816-963-0213.